Deliveries 7 to 10 working days within the UK
All other destinations 15 to 45 days days or longer which we will advice through email.
All orders shipped through standard Royal mail,Recorded, Registered post or courier where specified.
Cancelling An Order
You may cancel an order from your account before it has been dispatched. If you wish to cancel an order email us at email@example.com and our seller know if you wish to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund, if the order has been cancelled before its processed and dispatch.
For most products, you have 14 days to notify the seller if you want to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This applies to cancellable goods only.
What are classed as non-cancellable and non refundable products?
Anything that’s made to your specific requirements or is personalised or otherwise can’t be resold due to it being a bespoke item
Perishable products (like food or flowers)
Specially commissioned items
Personal items such as cosmetics and underwear, where the hygiene seal has been broken.
Please note that if the item is made-to-measure/ specific to your order, you may only be able to cancel the order before it is shipped provided that the item hasn’t been altered or made yet.
Refunds & Returns
If you receive an item and wish to return it for any reason you must inform the Seller be emailing at firstname.lastname@example.org as well as the seller who you have purchased the product/ item from within 14 days of receiving the product / item or within 28 days if the item becomes faulty.
The Selling Partners will then provide you with instructions on how to return your item and once your item is received back, they will process your refund through Paypal or other mode depending on which your initial payment method was undertaken through.
Return postage is your responsibility for returns and refunds, unless the item is found to be incorrect or faulty, in these circumstances the Selling Partner will refund the return postage to you. In all circumstances, we advise that you obtain proof of posting and ensure that the items are adequately insured for all returns.
Customers are entitled to a full refund within 14 days of receiving an order, provided the item is unused and in the same condition and in the same packaging in which it was originally sent.
The items returned must be unworn and in their original condition. It is your responsibility to ensure that you package the returned goods adequately so that it is returned to the Selling Partner undamaged and fit for resale. You are liable for any diminished value of the item resulting from your handling of the product in any way other than what is deemed necessary. You are liable whilst you are responsible for it and during its return to the Selling Partner whilst in transit. If you have any further questions on returns, refunds or cancellations please contact the Seller and write to: email@example.com